Shipping policy

Thank you for shopping with BlockCraft. Many of our products are made-to-order, customized, hand-finished, or hand-packed with care.

Processing time

Most orders are processed within 3–7 business days before shipping.

Custom or personalized items may take longer depending on the product, order volume, design complexity, and seasonal demand.

During holidays, launches, or busy periods, processing times may be extended.

Shipping time

Shipping times vary based on the shipping method selected at checkout and the destination.

Estimated shipping time begins after your order has been processed and handed to the carrier.

Shipping carriers

We may ship orders through USPS, UPS, FedEx, or another available carrier depending on the order size, destination, and service selected.

Shipping costs

Shipping costs are calculated at checkout unless a free shipping promotion is available.

Free shipping

If free shipping is offered, it applies only to eligible orders and destinations shown at checkout.

Tracking

Once your order ships, you will receive tracking information by email or text if provided.

Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.

Incorrect shipping addresses

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the package.

Lost, stolen, or delayed packages

Once an order is marked as delivered by the carrier, BlockCraft is not responsible for lost or stolen packages.

If your package is delayed, lost, or marked delivered but not received, please contact the shipping carrier first. We will do our best to help, but carrier issues may be outside our control.