Privacy policy

BlockCraft respects your privacy and is committed to protecting your personal information.

Information we collect

When you visit our site or place an order, we may collect information such as:

Your name
Email address
Shipping and billing address
Phone number, if provided
Payment information
Order details
Uploaded photos, artwork, text, or customization details
Website usage and device information

How we use your information

We use your information to:

Process and ship your orders
Create personalized products
Contact you about your order
Provide customer support
Improve our website and products
Prevent fraud and protect our business
Send marketing emails or updates, only if you choose to receive them

Custom photos and uploaded artwork

If you upload photos, designs, names, dates, or other custom details, we use them only to create and fulfill your order. We do not sell your uploaded photos or personal content.

We may use product photos for marketing only if the item does not reveal private personal information or if permission is provided. If you do not want your custom item shown publicly, please contact us.

Sharing information

We may share necessary information with trusted service providers, including payment processors, shipping carriers, website platforms, email services, and production partners when needed to complete your order.

We do not sell your personal information.

Cookies and tracking

Our website may use cookies and similar technologies to improve your shopping experience, remember preferences, measure site performance, and support advertising or analytics.

Email marketing

If you sign up for emails, we may send updates, promotions, product launches, or special offers. You can unsubscribe at any time by using the link in our emails.

Data security

We take reasonable steps to protect your information. However, no website, online store, or electronic storage method can be guaranteed to be completely secure.