Refund policy

Return and Refund Policy

At BlockCraft, every order is packed with care and many of our products are made-to-order or personalized just for you.

Custom and personalized items

Because custom products are created specifically for each customer, we do not accept returns, exchanges, or cancellations on personalized items once production has started.

This includes, but is not limited to:

Custom photo gifts, personalized coasters, custom puzzles, custom magnets, personalized keepsakes, pet memorial items, and any product with custom text, photos, names, dates, or customer-provided artwork.

Non-custom items

For eligible non-custom items, we accept return requests within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 5 days of delivery with:

Your order number
Photos of the item
Photos of the packaging
A short description of the issue

If the issue is confirmed, we will work with you to provide a replacement, store credit, or refund depending on the situation.

Design and color variations

Because many BlockCraft items are printed, cut, packed, or finished by hand, slight variations may occur. Colors may also appear slightly different depending on your screen settings, product material, and lighting.

These small variations are not considered defects.

Order cancellations

Orders may be canceled only if production has not started. Once a custom item has entered production, the order cannot be canceled.

Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.